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Senior Functional Support Consultant – Mandarin-speaking

Redfaire is recruiting a Senior Functional Support Consultant- Mandarin Speaking

Redfaire is a fast-growing, international technology company headquartered in Limerick City. Redfaire implements, optimises and supports users of Oracle ERP.  Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs.


We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.

 

Description:

The Senior Functional Support Consultant will be responsible for supporting and maintaining JD Edwards EnterpriseOne systems for our global customer base, liaising with third party as well as internal resources to ensure optimum application performance is achieved & proposing added-value solutions.

 

The candidate should have excellent verbal & written communication skills in both Mandarin & English & proven analytical and problem-solving skills. The candidate will also need the ability to work in a remote team environment.

Responsibilities:

  • Provide first & second line support for our customers and ensure service level agreements with customers are met.
  • Create functional solutions based on defined business requirements.
  • Report software bugs to 3rd party software provider on behalf of the customer.
  • Liaise with internal applications team/external suppliers to ensure application fixes and changes meet the business requirements and are delivered on time.
  • Provide problem management to proactively reduce the frequency or impact of incidents on the customers’ business.
  • Demonstrate senior level business acumen.
  • Initiate and manage effective relationships between Global Support teams and with the Redfaire group.
  • Develop or help develop and deliver end-user training as required.
  • Ensure that application issues reported are being dealt with in a timely manner according to prioritisation and communicate effectively on the status of issues being dealt with.
  • Provide an account manager role to our customers and attend service review meetings as and when required.
  • Identify training opportunities for customers based on root cause analysis or identification of recurring issues.
  • Provide problem management to proactively reduce the frequency or impact of incidents on the customers’ business.
  • Develop new or amend processes to meet specific customer, supplier or internal user requirements in conjunction with using internally approved IT process change request procedures.

 

Qualifications:

  • Minimum 5 years Oracle JD Edwards E1 Finance and Distribution experience in a support or implementation role.
  • Educated to degree level (BSc, BA).
  • Experience of all JD Edwards versions up to and including EnterpriseOne 9.2.
  • Domain expertise in all core finance & distribution modules including Inventory Management, Sales Order Processing, Procurement, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets.
  • Highly driven and self-motivated to work as required, with a hands-on approach to ensure the deliverables are produced on time with high quality.
  • Ability to work on multiple tasks simultaneously.
  • Excellent written and verbal communication skills in Mandarin & English.
  • Ability to use SQL database for analysis and design functional specification of applications.
  • Strong problem solving and analytical skills.
  • Highly driven and self-motivated to work as required, with a hands-on approach to ensure the deliverables are produced on time with high quality.
  • Highly proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Visio).
  • Ability to coordinate with multiple technical teams, business users and management.

 

Details:

  • Job: Senior Functional Support Consultant – Mandarin-speaking.
  • Type: Full-time, Permanent.
  • Location: Home-based; ideally in east China, Hong Kong, Taiwan.

 

To apply:

Please send your CV to careers@redfaire.com.

Closing date: November 8th, 2018.

 

 

 

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